FAQ
Frequently Asked Questions
We’ve put together answers to some of the most common questions about orders at Nelson Bay Boutique. If you can’t find what you’re looking for, don’t hesitate to reach out to us directly.
What’s the typical delivery timeframe?
Our usual delivery time is between 7-15 working days. To minimize our environmental impact, we consolidate shipments to meet minimum order quantities. We appreciate your patience and support in helping us reduce our carbon footprint.
How can I track my order?
Once your order has shipped, we’ll send you a tracking number so you can monitor your package via our tracking page. Be sure to check your spam folder for our emails. Please note that it may take a few days for the tracking system to update after shipment.
What if my package hasn’t arrived after 12 working days?
We’re so sorry if your order is delayed. Please first check your tracking code, as sometimes packages are held at customs. If it’s been 15 working days (12 + 3) since shipping, feel free to contact us, and we’ll assist you right away.
Can I modify or cancel my order?
We understand that plans can change! If you need to modify or cancel your order, please contact us as soon as possible. While we’ll do our best to accommodate your request, we can’t guarantee changes once an order has been processed.
What’s your refund and exchange policy?
Your satisfaction is our top priority. If for any reason you're not fully happy with your purchase, you can contact us within 50 days of receiving your order, and we’ll work with you to arrange a refund or exchange. We want you to shop with peace of mind!
What payment methods do you accept?
We accept all major credit cards as well as PayPal for your convenience.
How do I reach customer service?
You can contact our customer service team directly at info@nelsonbay-boutique.com. You can also find our contact details on the "Contact" page of our website.
How do you handle shipping?
Please note that all our stock is shipped from our offshore warehouse. This is part of our efforts to offer a wider selection of high-quality items while keeping operational costs efficient. By managing our shipping directly from this location, we are able to streamline delivery times and maintain a consistent supply of our products.
We hope this FAQ answers most of your questions! If you need more help, please don't hesitate to get in touch with us directly. We're here for you!