Shipping Policy
Shipping Policy
We aim to ensure your orders arrive promptly and accurately. To help us deliver your order as efficiently as possible, please provide a complete and precise shipping address, including all necessary details such as correct abbreviations, street numbers, apartment/building numbers, and any specific route information. We cannot be held responsible for parcels that are lost, misdirected, or incorrectly delivered due to inaccurate or incomplete address information provided at the time of purchase.
Order Processing
We typically process orders within 1-3 business days. During this time, your order will be reviewed, approved, and carefully packaged for shipment.
Delivery Time
Once your package is handed over to our courier service, expected delivery times are as follows:
- For Australian destinations: 7-12 business days
Please note that during peak sale periods (such as Christmas or Black Friday), we may experience higher order volumes, which could cause slight delays. Delivery times do not account for potential customs delays.
Tracking Your Order
After your order has been dispatched, you'll receive an email with a tracking number. You can use this number to track your order's progress directly on our website.
Note: Your order may occasionally be shipped in multiple packages for logistical reasons.
Tracking Number Issues
Please allow up to 5 business days for tracking information to be updated in the system. If you haven't received any updates after this period, please don’t hesitate to contact our customer service team for assistance.
At Nelson Bay Boutique, we’re committed to ensuring a smooth and satisfying shopping experience. If you have any questions or concerns about your shipment, please feel free to reach out to us.